A luxury concierge in Madrid takes ownership of a client's operating life: mobility, assets, calendar and representation. KAIROS delivers that as a Madrid-based private office — by mandate, by introduction, with one accountable point of contact and a reply to every qualified enquiry in under 24 hours.
What it is, and what it is not
The word concierge covers two very different businesses. At one end sit subscription programmes: a card, a catalogue of perks and a contact centre handling thousands of members. At the other sits the private office — a small team working with a limited number of principals, close enough to the context to make judgement calls, and answerable for the result rather than for the booking.
KAIROS belongs to the second category. We do not sell access to a restaurant list or broker one-off reservations. We coordinate work that carries consequences: a board meeting pulled forward a day and the flight that has to be rebuilt around it, a viewing of a property that will never reach a portal, a family arriving in September with school places still unresolved. The difference is not the catalogue. It is who carries the risk.
| Dimension | Private office (KAIROS) | Subscription concierge |
|---|---|---|
| Access | By introduction | Open sign-up |
| Relationship | One standing point of contact | Rotating contact centre |
| Scope | Mandate agreed with the client | Fixed catalogue of perks |
| Delivery | Direct coordination with operators | Referral to a third party |
| Reply time | Under 24 hours | Depends on tier purchased |
| Coverage | Madrid and five international markets | Cities included in the programme |
Who it serves
The service earns its place when operational complexity has outgrown an executive assistant but does not yet justify building an in-house team. Three profiles account for most mandates.
Family offices
Structures that already run the financial side and need a delivery layer for everything physical: assets, mobility, representation and the family calendar. We work alongside the existing team, never over it.
International executives
Chief executives and board members based in Madrid, or with a standing schedule in the city, who cannot afford to lose the week to logistics or to last-minute improvisation.
Private wealth
Principals operating without a team of their own who would rather have one discreet point of contact than a list of suppliers to chase and coordinate themselves each time.
If the need is one-off and clearly defined — a flight quotation, corporate seats at a tournament — the mandate is the wrong instrument, and the relevant service page will get you there faster. The full relationship is reserved for clients who will need continuity.
How the mandate works
We do not start by executing. We start by establishing which decisions rest with us and which do not. The process runs in five phases and is the same whatever the area of work.
| Phase | What happens | Output |
|---|---|---|
| 1. Fit | An opening conversation on need, jurisdictions and confidentiality. | Confirmation that there is a fit, or a referral elsewhere. |
| 2. Diagnosis | A read of the real context: calendar, assets, incumbent suppliers, friction points. | A map of priorities and acceptable risk. |
| 3. Design | Protocols per area, named counterparts and contingency planning. | An operating document with owners and decision thresholds. |
| 4. Delivery | Direct coordination of the operator network under a single control layer. | Work closed without exposing the principal. |
| 5. Review | An honest look at what was delivered and a reset of priorities. | Updated protocols and decisions closed on time. |
Where we work
A concierge mandate may cover one area or all of them at once. Each has its own page with the operational detail.
- Air mobility. Mission design, aircraft selection, FBO handling and a standing plan B. See the private aviation service in Madrid or go straight to a private jet quote from Madrid.
- Property. Access to deals that never reach a portal, with analysis and a discreet close: off-market real estate in Madrid.
- Settling people in. Housing, schooling, residency and a landing schedule through executive relocation to Madrid.
- Representation. Settings built for closing with clients and investors: corporate hospitality and events in Madrid.
- Judgement first. Written material to assess a decision before taking it: KAIROS private briefings.
Where the mandate is built around a wealth structure, the usual entry point is the family office service in Madrid or the wider framework of the Madrid private office.
Why Madrid
Madrid brings together three things that rarely sit in the same city: corporate headquarters where decisions are genuinely taken, a prime property market in which the best deals are never advertised, and airport infrastructure with an executive terminal plus an alternate airfield less than half an hour from the centre. The time zone helps too — the morning closes with Europe, the afternoon opens with the Americas.
For a principal moving between Europe, the United Kingdom and the Gulf, coordinating from Madrid means the team is awake when the problem lands and roughly an hour's flight from most destinations. Our network is active in five international markets, with more than forty vetted operators and aviation partners including LunaJets and ACC Aviation.
Discretion and confidentiality
Discretion is not an adjective; it is an architecture. We work on a least-privilege basis, so each operator receives only what it needs to deliver its part — a time, a pick-up point, a passenger count — and never the principal's full profile or the reason for the trip.
Every mandate is governed by confidentiality agreements and a single line of communication. We do not publish client names, we do not use completed work as sales material, and we do not share references without written consent. Where partners are named, it is because they have agreed to it.
KAIROS Private Office was founded by Álvaro Amor and is headquartered in Madrid. If you would rather see the team and the company records before any conversation begins, they are set out on the About KAIROS page.
An opening conversation, with no commitment
Access is by introduction. If you believe your situation fits, set it out and we will tell you plainly whether we can add value. We reply in under 24 hours.